EMERYVILLE, CA -- (Marketwire) -- 01/08/13 -- VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that the company has been named a finalist in ZDNet's 2013 CRM Watchlist (http://www.zdnet.com/crm-watchlist-2013-it-all-starts-now-the-finalists-7000009460/).
Deployable across all of today's preferred customer access points including social, mobile and web, VirtuOz IVAs provide a next generation customer experience channel for some of the most heavily trafficked social, mobile and Web brands.
The 49 elite companies selected as finalists will undergo an extensive review by CRM luminary Paul Greenberg. The winners will be determined based on the following criteria:
- Financial Performance
- Management Team
- State of Technology Products/Services
- Market Presence/Impact
- Thought Leadership
- Corporate Culture
"Being named a finalist alongside technology leaders such as Salesforce.com, Moxie Software, Jive and Get Satisfaction in the 2013 CRM Watchlist is an honor," said Pam Kostka, chief marketing officer at VirtuOz. "It is a true testament to our dedication to creating virtual agents that are fundamentally changing the customer experience with a personalized conversational self-service interface."
Now in its fifth year, the CRM Watchlist is an award designed to single out technology companies that will have a significant impact in the coming year in the market with customers, and in the industry they represent.
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including Kaspersky, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.
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