Jebsen & Jessen Communications Enhances Customer Value Proposition With Nortel Enterprise Solutions Support

SINGAPORE -- (Marketwired) -- 04/16/13 -- Jebsen & Jessen Communications (JJC), a leading business communication specialist focused on the contact centre space, has enabled our teams across the region to go beyond just being Nortel-certified. In response to demands from businesses which are sourcing for experienced technology partners to support, upgrade and extend existing Nortel communications platforms, JJC is now looking to deliver and customise more solutions around Nortel technologies through our in-house Applications Team.

"We now have team members across the South East Asia region who are fully certified to implement and support Nortel Enterprise Solutions technologies and bring users to the next level," said Mr Harold Thng, Regional Managing Director, JJC. "Nortel-based customers can now enjoy JJC innovations such as real-time monitoring of services through their existing communications environments. As the only platinum Avaya partner in the region, we are well-placed to expand and offer optimum communications solutions to users of Nortel, Avaya and other platforms."

Jebsen & Jessen Communications has built on the basic vanilla installation and maintenance service offerings to provide enhanced value-added services in mobility, wireless communications, unified communications and PABX infrastructure. These services are combined with customised applications to create successful business outcomes. An intensive programme of training and certification ensures that all service and support personnel can engage meaningfully to achieve competitive advantage for our customers.

*Note to Editors: Avaya completed the acquisition of Nortel Enterprise Solutions in December 2009.

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About Jebsen & Jessen Communications

We deliver business communication solutions for our multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, we help our customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. We are one of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, and have over 370 staff, supporting more than 800 customers globally.

JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its strong reputation as a trusted partner in the contact centre space across industry verticals and by leading vendors.

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Media Enquiries

Able Tan
Jebsen & Jessen Communications
Regional Marketing Manager
Telephone: +65 6305 3386
Email: Email Contact

Joy Tang
Flame Communications
Telephone: +65 6259 3193
Email: Email Contact

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